SLO

A service-level objective (SLO) is a target level of service that is agreed upon by a service provider and a customer. SLOs are typically used in the context of IT services, and are designed to provide customers with a clear understanding of the service they can expect to receive. SLOs are often measured using service-level indicators (SLIs), which are specific metrics that can be tracked and measured to determine if the SLO is being met.